How long does a online enquiry take?
Most new enquiries are reviewed within 2–5 business hours during business hours, depending on the product area and the information supplied.
Frequently asked questions about accounts, service support and online banking.
These answers cover the questions customers most often ask before opening an account, requesting banking support or submitting a finance enquiry.
Can I send confidential banking details through a form?
No. Website forms are for service enquiries only. Do not submit passwords, PINs, OTPs, full card numbers or online banking credentials.
What information helps with a finance enquiry?
The funding purpose, indicative amount, income or turnover band, preferred timing and a short description of the requirement.
Where do I log in to online banking?
Use the Secure Login button in the site header or the direct path configured for the website.
Can business clients request support online?
Yes. Business clients can submit enquiries for accounts, merchant services, working capital, treasury services and general banking support.
Can I follow up on an existing service request?
Yes. Contact the bank by email or phone and include your reference details where available so your enquiry can be identified more quickly.
Still need assistance?
Contact the bank if your question is not covered here.
Our service pages are designed to help you reach the appropriate banking team without unnecessary back-and-forth.